Mathews Company designs and manufactures its equipment for good performance and for reliability. It is our goal to have satisfied customers who will tell their neighbor to buy a Mathews product.
We are interested in our customer after the sale is made as well as before. We make every effort to produce a first class product, but it is possible for defective material and workmanship to pass inspection. Mathews Company will replace free of charge anytime within two years parts manufactured by us found to be defective, to the original buyer, that fail under normal use. Also, for a period of five years from the date of purchase, Mathews Company will re-balance M-C Shredder rotors free of charge to the original purchaser at our plant in Crystal Lake, provided the rotor went out of balance during normal use. This Warranty does not cover damaged rotors. Labor and shipping charges to and from the factory are the owner’s responsibility. Standard knives carry a lifetime warranty against breakage, to the original buyer.
Belts are considered to be an expendable item and are used to provide a margin of protection for other more expensive components of the system. Unless a belt’s failure can be attributed to defective material, or is a direct result of a failure of another component within the warranty period, no consideration can be given to its replacement under Warranty. Claims must be directed to the factory stating the exact problem and a list of the parts involved. The customer or dealer will receive a reply from the factory authorizing the return of parts. If parts are to be scrapped locally, you will be so advised. A Warranty Request Form must be completed including machine serial number and invoice number on which replacement parts were obtained.
Upon prior approval, Mathews Company will be responsible for paying any unusual labor expenses required to make repairs to new machines during the first year of ownership. We reserve the right to adjust the charge for labor and expenses in the event we feel the claim is unjust or unfair. Since there may be set-up or installation and set-up labor required, this portion is up to the dealer or customer and cannot be considered as warranty. Improper adjustments made by the dealer or customer are not warranteed. Accidental breakage, malfunctions, or any of the numerous ways that problems occur and are uncontrollable by the manufacturer, are not warranteed.
We assume no liability for special or consequential damages. This Warranty does not extend to loss of crops, losses caused by harvest delays or any expense or loss for labor, supplies, rental machinery or any other reason.
WARRANTY SERIAL NUMBER CARD MUST BE RETURNED IMMEDIATELY UPON PURCHASE OF MACHINE
P.O. BOX 70
CRYSTAL LAKE, IL 60039-0070
Phone: 815-459-2210 Fax: 815-459-5889