Crystal Lake, IL – Mathews Company (M-C) has launched its new and improved M-C Trax, a proprietary system that allows users to monitor their machine’s operation from anywhere in the world. Both end-users and dealers will see enhancements to current features as well as a number of added features to their M-C Trax system. Users will now have the ability to receive text message and/or e-mail alerts, view interactive trending screens that contain up to a 24-hour history of the dryer’s past performance, and look at detailed 3-hour historical performance data on a re-designed and more intuitive colorful display. M-C Trax can be viewed on all types of platforms, including any smartphone, tablet, or computer with internet access.
Getting set up with M-C Trax is very simple. “We constantly hear from users that M-C Trax is the easiest in the industry to set up when comparing remote monitoring systems,” says Jeremy Kemp, Sales & Marketing Manager. As a cloud-based system, M-C Trax setup does not require any network configuration or software for the dryer owner to worry about. The only requirement, according to Kemp, is that a wired internet connection be available at the dryer. Users pay a nominal yearly subscription fee and can access detailed information updated in real-time which includes: discharge mode and speed, grain moistures and temperatures, average mid-grain temperature and setpoint, plenum temperatures and setpoints, and a list of all active alarms. If a customer’s account includes multiple dryers with M-C Trax, they will be able to monitor all of their dryers simultaneously on one device.
Since its initial availability in 2011, customers have been happy with its ease of use and almost immediately started asking for the system to provide even more information and enhanced features. M-C Trax is a proprietary system and has been completely developed by the Mathews Company engineering department. “Our Engineering team is highly responsive to our users’ requirements and have spent countless hours to continually provide our customers a reliable and dynamic solution that meets their ever-changing needs,” says Kemp.
The historical and real-time data that the system provides can also help troubleshoot issues, reducing the amount of downtime a dryer might experience during the busy harvest season, where time is critical, contends Kemp. “M-C Dealers can view its customers’ dryers and help resolve issues simply by viewing the dryer’s performance that led up to the issue. The dealer can then walk the customer through a step by step resolution, avoiding the delay of scheduling a service technician to come out and troubleshoot and resolve the issue.”
End-users have given rave reviews of the system. Customer, Alan Sperfslage, from Alburnett, Iowa commented, “I absolutely love M-C Trax. I know exactly what is happening at the dryer site, whether I am in the seat of my combine, or in the comfort of my favorite recliner. It takes the worry out of drying corn…”